This Privacy Policy describes how Matcha Kai Tea Trading (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from https://matchakai.com (the “Site”), or otherwise interact with us (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised 15th May 2025 date.
A. Information You Provide
i) Contact Information: Name, email, phone number, billing and shipping address.
ii) Account Information: Username, encrypted password, and any account preferences.
iii) Order Details: Items purchased, payment method, delivery instructions.
iv) Support Communication: Content of customer service inquiries, reviews, or other messages.
B. Automatically Collected Information
When you visit our site, we automatically collect:
IP address
i) Browser type and device information
ii) Pages viewed and time spent on the site
iii) Shopping behavior (e.g., items added to cart)
iv) Referring URLs
v) This information is collected using cookies, Google Analytics, and tracking tools integrated with WordPress and WooCommerce.
We use your information to:
i) Process and fulfill your orders
ii) Provide customer support
iii) Personalize your shopping experience
iv) Improve website performance and usability
v) Prevent fraud and enhance security
vi) Send transactional and promotional communications (only if you opt in)
We use cookies and similar technologies to:
i) Enable essential site functions (e.g., cart and checkout)
ii) Analyze site usage and performance
iii) Remember user preferences
iv) Deliver personalized content and offers
v) You can manage cookie settings in your browser. Disabling cookies may affect some website functionality.
We do not sell, rent, or lease your personal information to third parties.
We share necessary information only with trusted service providers, including:
Payment gateways (e.g., Telr, Stripe, etc.) for secure transaction processing
i) Shipping and logistics providers to deliver orders
ii) Email service providers for transactional and opted-in marketing emails
iii) Analytics tools (e.g., Google Analytics) to understand site usage
iv) Hosting provider (Hostinger) to store data securely
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
https://matchakai.com will not pass any debit/credit card details to third parties, except to our secure payment processing partners solely for the purpose of completing your payment transactions.
We work with reputable and PCI-compliant payment providers such as Stripe and Razorpay to ensure your financial data is protected.
Content such as reviews or testimonials you submit may be visible to other users. Please avoid posting personal or sensitive information in public content areas.
Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting personal information.
Our services are not directed to individuals under 16. We do not knowingly collect data from minors. If we become aware of such data, we will delete it immediately.
We retain your data as long as necessary for order fulfillment, customer service, and legal compliance.
We protect your data using secure servers (via Hostinger), encrypted storage, and HTTPS protocols. While we follow industry standards, no online method is 100% secure.
Depending on your location, you may have rights to:
Access the data we hold about you
i) Request corrections or deletions
ii) Withdraw consent for marketing
iii) Object to data processing
iv) Request data portability
v) To exercise any of these rights, please contact us directly.
If you have any questions or requests about this Privacy Policy or how we handle your data, please contact us:
Email: matchakai.dxb@gmail.com
Address: The Place Business Center, Baniyas Rd., Dubai, United Arab Emirates
Website: https://matchakai.com
