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Shipping & Delivery

Shipping & Delivery Policy

Order Processing

After you place an order, you’ll receive an order confirmation email. Orders are typically processed within 1–2 business days. Once your order is shipped, you will receive a shipping confirmation email with tracking details.

Local Delivery (Within UAE)

Local delivery is available for eligible addresses within the United Arab Emirates (UAE).
i) During checkout, enter your address and select the local delivery option (if available).
ii) If the local delivery option does not appear, your location may not be eligible.
iii) Deliveries are typically completed 1–2 days after you receive your scheduled delivery email.

Domestic Shipping Rates and Estimates

Flat Rate Shipping: We charge a flat shipping fee of AED 22 for standard UAE deliveries
Calculated Shipping Rates: If applicable, shipping charges will be calculated and displayed at checkout based on your location and order size
Free Shipping Threshold: (Optional – If you offer free shipping over a certain amount, include it here, e.g.: “Enjoy free UAE shipping on orders over AED 250.”)

International Shipping

We offer international shipping to select countries. Shipping fees will be calculated and displayed at checkout based on your destination and order weight/volume.
Import Duties & Taxes: Your order may be subject to customs duties, taxes (including VAT), and other import fees when it arrives in your country. These charges are not included in the product or shipping price.
Customer Responsibility: Matcha Kai is not responsible for these charges. It is the customer’s responsibility to cover any import costs.

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