Shipping policy
Shipping Policy
Last updated: May 2026
Thank you for shopping with MatchaKai.
We aim to deliver your order safely and efficiently while ensuring the freshness and quality of our products.
UAE Shipping
We currently ship across all Emirates within the UAE.
Estimated delivery time:
• 3–4 business days
Delivery times may vary during public holidays, sales periods, or due to courier delays.
International Shipping
We offer international shipping to selected countries.
Estimated delivery time:
• 5–7 business days
International delivery times may vary depending on customs clearance, destination country regulations, and courier services.
Please note:
• Customers are responsible for any customs duties, taxes, or import fees required by their country.
• MatchaKai is not responsible for delays caused by customs procedures or local authorities.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Accuracy
Customers are responsible for providing accurate shipping and contact information during checkout.
MatchaKai is not responsible for orders delayed, lost, or returned due to incorrect addresses or incomplete customer information.
Delivery Delays
While we strive to meet estimated delivery times, MatchaKai is not liable for delays caused by:
• courier service interruptions
• weather conditions
• customs clearance
• public holidays
• force majeure events
• circumstances beyond our control
Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, please contact us within 48 hours of delivery or the expected delivery date.
Please include:
• your order number
• photos (if applicable)
• a description of the issue
We will review each case individually and assist where possible.
Shipping Restrictions
Certain countries may have restrictions on importing tea or food-related products. MatchaKai reserves the right to cancel and refund orders that cannot be shipped due to destination regulations or courier limitations.
Contact
For shipping-related inquiries, please contact:
MatchaKai
matchakai.dxb@gmail.com